Frequently Asked Questions
How do I register an account?
Click the "Login" button in the top right corner and choose to log in with your GitHub account. We'll automatically create an account for you.
How do I modify my personal information?
After logging in, click on your avatar in the top right corner and enter the personal settings page to modify your personal information.
What if I forgot my password?
We use GitHub login. If you've forgotten your GitHub password, please visit the GitHub website to reset your password.
How do I delete my account?
Find the "Delete Account" option in your personal settings page and follow the prompts. After deletion, all data will be unrecoverable.
How do I upgrade to Pro?
Select a Pro subscription plan on the "Pricing" page and complete payment to enjoy Pro features.
How do I cancel my subscription?
Find "Subscription Management" in your account settings and follow the prompts to cancel. After cancellation, you can continue using until the current subscription period ends.
How are subscription fees calculated?
We offer monthly and annual payment options, with annual payments receiving discount benefits. Fees are automatically charged according to the subscription cycle.
Can I get a refund?
We provide a 7-day no-questions-asked refund guarantee. If you're not satisfied with the service, you can request a refund within 7 days of subscription.
How do I use batch processing?
Pro users can find the "Batch Process" button on the respective tool pages and upload multiple files for simultaneous processing.
Are there file size limits?
Free users have a maximum file size of 10MB per file, while Pro users have a maximum of 50MB per file.
What file formats are supported?
We support common text, image, and document formats. Please check the usage instructions for each tool for specific supported formats.
How long are processing results saved?
Free users' processing results are saved for 7 days, while Pro users' results are saved for 30 days. We recommend downloading important results promptly.
Is my data secure?
We use industry-standard security measures to protect your data, including encrypted transmission and secure storage.
What personal information do you collect?
We only collect necessary account information and usage data. Please see our privacy policy for detailed information.
Can I delete my usage records?
You can delete usage records in your personal settings, or contact customer service for assistance with deletion.
Which browsers are supported?
We support the latest versions of mainstream browsers such as Chrome, Firefox, Safari, and Edge.
Can I use it on mobile devices?
Our website supports responsive design and can be used normally on mobile phones and tablets.
How do I switch languages?
Click the language selector at the bottom of the page to choose between Chinese and English interfaces.
How do I bookmark frequently used tools?
Click the star icon on tool pages to bookmark them. Bookmarked tools will appear on your personal homepage.
How do I get help when I encounter problems?
You can submit questions through the "Contact Us" page, and we'll respond within 1-2 business days. Pro users receive priority support.
Why can't I use certain features?
Please check your internet connection and ensure you're using the latest version of your browser. If the problem persists, contact our support team.
What if processing is slow?
Processing speed depends on file size and server load. We recommend using during off-peak hours or upgrading to Pro for faster processing speeds.
How do I report a bug?
You can report issues through the "Contact Us" page or send an email to support@multimodal-tools.top. We'll address them promptly.
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