Frequently Asked Questions
How do I register an account?
Click the "Login" button in the top right corner. You can log in with your GitHub or Google account, or register with your email. We'll automatically create an account for you.
How do I view and modify my personal information?
After logging in, click on your avatar in the top right corner and enter the "Account Center - Profile" page to view your personal information. Currently, modifying personal information is not supported.
What if I forgot my password?
If you registered with an email, you can click "Forgot Password" on the login page to reset it. For GitHub or Google login users, please reset your password on the respective platform.
How do I delete my account?
Find the "Delete Account" option in the "Account Center - Profile" page and follow the prompts. If your account has an active subscription, you need to wait until the subscription expires before you can delete it. After deletion, all data will be unrecoverable.
How do I upgrade to Pro?
Select a Pro or Max subscription plan on the "Pricing" page and complete payment to enjoy the corresponding features. Max version has higher usage limits and more features.
How do I cancel my subscription?
Go to the "Account Center - Billing" page, find your subscription history, and click "Manage Subscription" to redirect to the Stripe subscription settings. After cancellation, you can continue using until the current subscription period ends.
How are subscription fees calculated?
We offer Pro and Max subscription plans, each supporting monthly and annual payment options, with annual payments receiving discount benefits. Max version has higher usage limits. Fees are automatically charged according to the subscription cycle.
Can I get a refund?
We provide a 7-day no-questions-asked refund guarantee. If you're not satisfied with the service, you can request a refund within 7 days of subscription.
How do I use batch processing?
Pro or Max users can find the "Batch Process" button on the respective tool pages and upload multiple files for simultaneous processing.
Are there file size limits?
Free users have a maximum file size of 2MB per file, while Pro users have a maximum of 50MB per file.
What file formats are supported?
We support common text, image, and document formats. Please check the usage instructions for each tool for specific supported formats.
How long are processing results saved?
Free users' processing results are saved for 7 days, while Pro and Max users' results are saved permanently.
Is my data secure?
We use industry-standard security measures to protect your data, including encrypted transmission and secure storage.
What personal information do you collect?
We only collect necessary account information and usage data. Please see our privacy policy for detailed information.
Can I delete my usage records?
You can delete usage records in your personal settings, or contact customer service for assistance with deletion.
Which browsers are supported?
We support the latest versions of mainstream browsers such as Chrome, Firefox, Safari, and Edge.
Can I use it on mobile devices?
Our website supports responsive design and can be used normally on mobile phones and tablets.
How do I switch languages?
Click the language selector at the bottom of the page to choose between Chinese and English interfaces.
How do I bookmark frequently used tools?
Click the star icon on tool pages to bookmark them. Bookmarked tools will appear on your personal homepage.
How do I get help when I encounter problems?
You can submit questions through the "Contact Us" page, and we'll respond within 1-2 business days. Pro and Max users receive priority support.
Why can't I use certain features?
Please check your internet connection and ensure you're using the latest version of your browser. If the problem persists, contact our support team.
What if processing is slow?
Processing speed depends on file size and server load. We recommend using during off-peak hours or upgrading to Pro or Max for faster processing speeds.
How do I report a bug?
You can report issues through the "Contact Us" page or send an email to support@multimodal-tools.top. We'll address them promptly.
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